This year Autodesk are putting you first, with the introduction of their new customer engagement initiative which they are calling "ACE". The program aims to offer the end user the best possible experience when purchasing Autodesk products.
As a gold partner with Autodesk, we feel it’s only right we make this option available to all our customers. To make sure you are satisfied with the support offered during the initial stages of your purchase, Autodesk will send you an email asking you to confirm positive or negative feedback for the sales experience you have just encountered. By partaking in this process you allow Autodesk to gauge that the we have identified the solution and services that meet your needs, and that we offer value added services such as a demonstration or evaluation.
So the next time you are purchasing an Autodesk product from Escape Studios, please anticipate a customer verification email from our friends at Autodesk, asking you to provide feedback about your experience throughout the sales process. It takes mere seconds to complete and will benefit all parties involved. We thank you in advance.